It is the process of monitoring and managing IT infrastructure from a remote location with the ability to perform remedial actions to enable

Remote infrastructure management (RIM) is the remote management of information technology (IT) infrastructure. This can include the management of computer hardware and software, such as workstations (desktops, laptops, notebooks, etc.), servers, network devices, storage devices, IT security devices, etc. of a company.

Major sub-services included in RIM are:

  • Service desk / Help desk
  • Proactive monitoring of server and network devices
  • Workstation management
  • Server Management
  • Storage management
  • Application support
  • IT security Management and database management.