Remote Infrastructure Management

Remote Infrastructure Management

With the emergence of newer technologies, Information Technology is becoming integral part of business, regular attrition of IT administrators, mobile work cultures have increased the complexity of IT infrastructure. Decision makers must be equipped adequately to handle the challenges posed to them in order to assure the smooth functioning of business-critical IT infrastructure. CIO and IT managers are looking towards implementing proven IT policies to handle these challenges effectively and to implement the processes. Integrated and standard compliant products have become the need of the hour.

Our RIM service is a comprehensive integrated IT infrastructure management suite, with complete set of features that are needed to manage your organization’s IT infrastructure in an efficient and standard compliant manner.


ITIL aligned Service desk (ITSM)


  • Built-in ITIL templates for Incident, change and problem management
  • Seamless integration with directory services like Active Directory, OpenLDP
  • Implement organization service support processes through work flow customization
  • Implement approval processes through approval mechanisms in the workflow
  • Automate tasks and reduce turnaround time using pre and post action controls during workflow state movement
  • SLA Management coupled with custom group escalation
  • Manage service offerings through Service catalogue
  • Integrated Knowledge Base to publish KB Articles to users
  • Feature to automatically convert support emails to requests for roaming users


Asset Life Cycle Management (ITAM)

  • Agent-less approach – Discover and manage heterogeneous assets using standard protocols
  • Stay in control of all the inventory information including any changes to the base lined inventory
  • Map assets with additional fields like an inventory-tag, warranty period, AMC period and service provider.
  • Track assets from procurement to retirement and associated contracts
  • Manage assets – Control, organize, centralize and have up-to-date information
  • Get detailed inventory and asset reports in standard document formats
  • Integrate the ITAM process seamlessly with service desk
  • Enforce Software license and IT compliance policies


Business Service Management (BSM)

  • Discovery of servers, network equipments and storage in heterogeneous environm
  • Management through standard protocols like WMI, SNMP, WBEM, SSH
  • Assure health of business services through pro-active Application, Database and Service Monitoring
  • Proactively monitor system vulnerabilities and bottlenecks through event logs and Syslog monitoring
  • Instant Notifications and Alerts through various channels like SMS, Email and Service Desk requests


Process Automation

  • Remote control of target IT assets
  • End to end automation of silos of IT tasks by defining process flows.
  • Complete patch management framework for windows
  • Library containing wide variety of IT tasks from user creation to managing computer systems
  • Remote software management
  • Power management enforcement
  • Achieve custom tasks through custom scripts
  • Integration with RIM Service Desk to automate typical business processes like new recruits, employee exits



IT Service Level Management (SLM)


  • Implement key service delivery management processes
  • Automate the monitoring of service level agreements (SLA) and Operational Level Agreements (OLA) to meet

the measurable expectations of the customers

  • Measure the application service levels on a real time basis and compare against the business goals
  • Notify the right business personal before the violation occurs
  • Notify senior management upon breaches with multiple levels of escalation rules
  • Seamless integration of all core modules and business intelligence reports for complete SLM


  • Flexible SLM engine to manage multiple business hours


Professional Services & support

  • Delivered by experienced, certified professionals
  • Help the customers to get the best out of their IT investment through optimized delivery engagements
  • Assures ‘peace -of-mind’ by helping customers to achieve compliance (Policy, License & SLA)
  • Round-the-clock and Business hour support packages




  • Reporting templates for quick report generation
  • Centralized reporting framework – Define all critical reports and organize them as a single MIS report
  • Schedule for email delivery to process heads
  • Reports in PDF/HTML/XLS formats
  • Structured management reports with Introduction, table of contents and summary
  • Provide business analysis for each of the report, thus highlighting the events that need to be critically looked

upon by the process owners


Salient Features:


  • ITIL Aligned Process delivery models
  • Standard compliant & Heterogeneous support
  • No proprietary agents
  • Rapid deployment
  • Factory settings based on best practices
  • Seamless integration of business components
  • Asset Visibility and increased utilization
  • Enforce and achieve compliance


Key Benefits


  • Best practices based Service delivery
  • Proactive monitoring – Assuring business continuity
  • SLA & Regulatory compliance
  • Increased visibility, Control over IT operations
  • Service delivery metrics
  • Service call analysis for process improvement
  • Administrator/Technician performance metrics
  • Server/ Network/Link
  • Application performance metrics
  • Asset utilization metrics
  • Compliance metrics
  • Service user experience metrics
  • Well-informed purchase / capacity planning decisions
  • Foundation for IT process automation across organization
  • Improved operation efficiency & customer satisfaction
  • Increased profitability


IT Infrastructure Optimization

Core IT Infrastructure Optimization focuses on using an organization’s IT assets to support and advance the business. It helps businesses measure their level of optimization and drive for a truly people-ready infrastructure.

Our Infrastructure Optimization solutions can help you consolidate, eliminate, automate and upgrade your IT environment to ensure you’re maximizing the value of your IT investments. Our Infrastructure Optimization solution is more than applying technology in a logical sequence. Many products and tools are available to help automate manual processes, but we provides an end-to-end service, taking the time required to gather critical details for planning and design as well as best practices implementation.

Whether implementing business-critical server solutions, incorporating management and automation solutions, consolidating resources or simply upgrading outdated technologies, We helps you optimize your infrastructure to:

  • Align IT resources with your organization’s objectives
  • Create a more flexible IT infrastructure for responding to changing business priorities
  • Improve system utilization and performance
  • Increase staff effectiveness
  • Easily integrate new applications and systems into your existing environment
  • Reduce overall IT expenses

IT Consulting

We advise businesses on how best to use information technology to meet their business objectives. In addition to providing advice.

We help you in:

  • Making the Right IT Investments at Right Time
  • Evaluate Resource Requirement
  • Consolidating Workloads & Helping in the migration of data
  • Planning & Implementing IT Initiatives
  • Learning how to install a Hybrid IT Infrastructure and
  • Getting Efficient & Professional Support when consolidating your IT Infrastructure