It is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses.

Simply put, an MS is designed to handle the daily operations of your specialized applications. A managed services can:

  • Provide more capability to your company end-users
  • Allow in-house IT to focus on more strategic IT programs
  • Free your team to focus on your business’ core competencies


This shows up often when IT professionals notice a decline in the current repository of knowledge, reducing the quality of IT service to your company. Other symptoms of a need for an MS include following:

  • “We didn’t achieve everything we wanted last year due to a lack of Service and Support.”
  • “We had too many service outages and downtime.”
  • “We overspent our budget on tweaks to our business applications that eroded its performance.”
  • “We lost data due to lack of ability with the solution.”