Maintenance Services

Maintenance Services

IT Hardware infrastructure is the basic pillar for delivering business-critical & business-centric solution in any organization. It is imperative that the hardware functions well to drive efficiency of the people. It is also very important that the organization focuses on its core focus areas and hence outsource the maintenance and management of IT infrastructure to a competent service partner.

We offer various IT Maintenance/ Management contracts to our clients to provide a cost-effective approach for on-site services. Our Annual Maintenance fee covers, depending on type of contract, all costs including parts, labour and travel for the contracted period. As a maintenance contract customer, you will enjoy a four hour on-site response time during normal business hours. We offer both on-site and carry-in services. Our call dispatch and parts management systems help us guarantee prompt, reliable service. We also offer Facilities management services to our clients, which ensures that the services are rendered without any delay, as our engineer is posted at the client site.

Our track record of retaining the AMC’s with our valued customers is impeccable and is possible only because of our inherent strength in terms of Technical Expertise, Customer Care and Responsiveness, People, Infrastructure Set Up, Unique Selling propositions and Value Additions we do for our customers. Our experienced engineers can provide hardware installations, upgrades, preventative maintenance, and repair for a wide range of computer equipment from a number of manufacturers.

Types of Annual Maintenance Contract

Depending upon the product you own we offer different types of AMC contracts, you can choose the contract based on your regular product usage requirement and the stress it undergoes. Listed below are the most common types of Annual Maintenance Contracts.

 

Maintenance & Repair Highlights

  • Manufacturer Authorized Warranty Repair
  • On-site, Customer Carry-in, or Pick-up and Delivery
  • Time & Materials Service
  • Preventative Maintenance Services
  • Stand – By Equipment
  • Service for installing add-ons, making modifications and providing solutions
  • Co-ordination with warranty and AMC vendors to ensure speedy services
  • Capacity planning for servers and back up planning
  • Set-up of thresholds and other critical parameters
  • Monitoring and execution of the pre-failure facility
  • Repair of printers and troubleshooting
  • Technical specialists for support on complex problems
  • On-line telephonic assistance available from our technical assistance group
  • Optimization of productivity
  • Install/Upgrade Drivers
  • Anti- Virus Software Support
  • Configuration of peripherals connected to Network
  • Disk space optimization
  • Increasing software productivity

Facilities Management Services

A large number of enterprises are opting for IT outsourcing as a solution to accomplish productivity and least downtime of their IT infrastructure and also to reduce cost at the same time. Our mantra for the Facilities Management team is to produce customer value of highest order. Our clients bank on our resources, expertise and knowledge to increase the long-term value of their IT Infrastructure. Our presence help reduce operating costs while improving service. With us taking care of the ‘Facilities Management’, our clients are free to focus on their core businesses.

Our FMS portfolio includes: 

  • Help Desk Services
  • Asset and Configuration Management
  • Server administration and management
  • Client Management
  • Network Management
  • Data Center Management
  • Maintenance Support
  • IT Security Management
  • Device Management
  • Vendor Management
  • Consumables Management
  • OS Administration & Management
  • Data Backup Administration & Management
  • Database Administration & Management
  • Vendor Management
  • Messaging System Management

IT asset management (ITAM)

ITAM is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.

IT asset management (also called IT inventory management) is an important part of an organization’s strategy. It usually involves gathering detailed hardware and software inventory information which is then used to make decisions about hardware and software purchases and redistribution. IT inventory management helps organizations manage their systems more effectively and saves time and money by avoiding unnecessary asset purchases and promoting the harvesting of existing resources. Organizations that develop and maintain an effective IT asset management program further minimize the incremental risks and related costs of advancing IT portfolio infrastructure projects based on old, incomplete and/or less accurate information.

ITAM Services offered by us

  • Hardware Asset Management

Hardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives.

  • Software Asset Management

Software Asset Management is a similar process, focusing on software assets, including licenses, versions and installed endpoints.

  • Software Metering

We help our client with the identification of software usage in each machine. Also help in getting the reports on software installations where the software is being used rarely.

  • IT Asset Disposition

We help our clients through IT Hardware disposition process as the assets should be managed properly after going offline to ensure that all the information and data residing in asset has been properly erased. If required, we would also help in the process of destruction or recycling of the asset.