Business Process Management

Business Process Management

Business process management (BPM) is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. BPM attempts to improve processes continuously. It can therefore be described as a “Process Optimization Process” and hence enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach.


A business process comprises a “series or network of value-added activities, performed by their relevant roles or collaborators, to purposefully achieve the common business goal.” These processes are critical to any organization, as they can generate revenue and often represent a significant proportion of costs. As a managerial approach, BPM considers processes to be strategic assets of an organization that must be understood, managed, and improved to deliver value added products and services to clients.


BPM tools allow users to:

Business process management activities can be grouped into six categories:

There are four critical components of a BPM Suite:


  • Process Engine – A robust platform for modeling and executing process-based applications, including business rules
  • Business Analytics – Enable managers to identify business issues, trends, and opportunities with reports and dashboards and react accordingly
  • Content Management – Provides a system for storing and securing electronic documents, images, and other files
  • Collaboration Tools – Remove intra- and interdepartmental communication barriers through discussion forums, dynamic workspaces, and message boards


BPM also addresses many of the critical IT issues underpinning these business drivers, including:


  • Managing end-to-end, customer-facing processes
  • Consolidating data and increasing visibility into and access to associated data and information
  • Increasing the flexibility and functionality of current infrastructure and data
  • Integrating with existing systems and leveraging emerging service-oriented architecture (SOA)
  • Establishing a common language for business-IT alignment


Solutions We Offer: NewGen BPM & ECM